SERVICE
2U

Transparent Pricing — No Surprises.

Clear Costs, Quality Checks for each service.

Pricing that’s easy to understand.

We believe customers should know what they’re paying for — and providers should compete on quality, not confusion. That’s why Service2U is designed around transparent pricing rules and clear service expectations.

No hidden fees Clear inclusions Quality follow-up
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How pricing works on Service2U

Service2U is a hub. Each department (Cleaning2U, IT2U, etc.) publishes its own pricing approach and what’s included. You’ll always see the pricing details on the website before you confirm.

Department-based pricing
Pricing depends on the type of service. Cleaning pricing is different from IT support — and each department shows the rules clearly.
Clear inclusions
We describe what’s included and what may cost extra (for example, special requests or additional scope), so there are no surprises later.
Upfront communication
If anything changes due to the job details, it should be explained clearly before work begins — not after.
Looking for exact prices?
Visit a department page to see its pricing details and what’s included.
Cleaning2U IT2U

No hidden or “dodgy” pricing

We don’t believe in confusing quotes, surprise add-ons, or unclear terms. Our goal is to make pricing predictable: customers should understand costs, and providers should deliver quality work at a fair price.

Transparent rules
Pricing rules are visible on the site (per department), including what’s included and common extras.
Clear communication
If scope changes, it should be discussed and agreed before proceeding.

Quality monitoring and feedback

Transparent pricing only works if service quality stays high. That’s why we actively collect feedback after each service and follow up when something needs attention.

Customer feedback after each service
Customers can rate the experience and share notes on what went well or what needs improvement.
Points for participation
Customers earn points for submitting feedback. This helps us keep quality high and rewards customers for helping the community.
Follow-up if something isn’t right
If feedback indicates a problem, we review the details and work toward a fair resolution.

Provider service details

Providers are also expected to record key service details. This supports transparency, helps prevent misunderstandings, and strengthens service quality monitoring.

Scope and completion notes
A brief record of what was delivered (and any agreed changes) helps protect both customers and providers.
Continuous improvement
Over time, service data and feedback help refine pricing rules and lift overall quality across the platform.
Have questions about pricing?
Check the FAQ or contact us — we’re happy to clarify.
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